Returns Policy
The 10-day return policy of Annu Home gives the customer an option to return products purchased on Annu Home website for any reason within 10 days of receipt. However, all claims, if any, for shortages or damages must be reported to customer service within 1 day of delivery through the contact us page on the website.
Please note that we do not offer exchanges at the moment.
How to place a return request:
Enter details here https://www.annuhome.com/pages/return-order
Or
Customer Care Number : 99248 66769
Email ID : Annuhome2@gmail.com
to return the products:
Pick up: In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
Refund:
After we receive the returned product, we will do a quality check and once product passes the quality check, we will credit the amount in your desired mode of payment within 5-7 working days.
If the picked up product does not pass the quality check, we will ship it back to you.
Terms and Conditions:
- The customer can return items purchased on Annu Home website for any reason within ten days of receipt of the item.
- Due to intimate nature of the products - panties, swimwear, lingerie accessories, masks, all types of shapewear and shorties cannot be returned. Please do contact us if you have size related queries before placing the order.
- eGift cards cannot be returned.
- The returned product must be unused and in their original condition with all original tags and product packaging intact.
- When free gifts/offers are associated with the purchases and the customer wishes to return the purchase, then the customer has to return the free products along with the purchased product.
- If the customer self-ship the returns, the shipping costs would be reimbursed in the form of a coupon code. However, the returns are subject to all the terms & conditions of the returns policy. The scanned copy of the courier receipt should be sent via email.
- The reimbursement limit for self-shipping charges are Rs.70
- Initial shipping and COD charges (if any) are non-refundable.
- Returns will be accepted only for products purchased on this website. Annu Home products bought from other stores/websites cannot be returned to us.
- e-Gift cards/ coupon codes issued against products returned carry a three months validity period and new e-Gift cards or coupons codes will not be reissued once expired.
